Moving house or office? The right removals company can make all the difference. But how do you choose the best one? Asking the right questions helps you avoid hidden fees, unreliable service, and last-minute stress. Don’t just go for the cheapest option—dig deeper to find a company that’s trustworthy, experienced, and well-equipped for your move. Here’s what you need to ask before making your decision.
Are You Fully Licensed and Insured?
- Ask for proof of licences and certifications.
- Ensure they have public liability and goods-in-transit insurance.
- What is covered if items get damaged or lost?
- Will you be compensated at full value or only a fraction?
A reputable removals company like surrey-removals.com should provide clear documentation. If they hesitate, consider it a red flag.
What Experience Do You Have?
- How long have you been in business?
- Have you handled moves similar to mine?
- Can you provide references or customer testimonials?
A company with a proven track record is more likely to handle challenges smoothly. Look for online reviews on Trustpilot or Google for honest feedback.
Do You Offer a Pre-Move Survey?
- Will someone visit my home to assess the move?
- Can I get a written quote after the survey?
- How will you determine the number of staff and size of the vehicle?
A pre-move survey helps avoid unexpected costs. It allows the removals company to plan efficiently and give an accurate estimate.
What Are Your Pricing and Payment Terms?
- Do you offer fixed or hourly rates?
- Are packing materials included in the price?
- Are there any extra fees (stairs, parking, fuel surcharges)?
- What is your cancellation policy?
Some companies offer lower quotes but add hidden fees later. Get a full breakdown in writing to avoid surprises.
What Services Do You Provide?
- Do you offer packing and unpacking services?
- Can you dismantle and reassemble furniture?
- Do you handle fragile or valuable items like pianos or antiques?
- Are storage options available?
Having a full-service removals company can save time and effort. Ensure they cater to your specific needs.
What Type of Vehicles Do You Use?
- What size are your vans or lorries?
- Are they equipped with necessary tools (straps, blankets, trolleys)?
- Do your vehicles have GPS tracking?
A company with well-maintained, modern vehicles reduces the risk of delays or breakdowns on moving day.
How Do You Handle Delays or Cancellations?
- What happens if my move date changes?
- Is there a rescheduling fee?
- What if the removals team arrives late?
Some companies offer flexibility, while others charge hefty fees for rescheduling. Read the terms carefully before signing a contract.
Do You Subcontract Any Work?
- Will my move be handled by your own team?
- Do you use subcontractors?
- If so, how do you ensure quality and accountability?
Subcontracting can lead to miscommunication and lower service standards. Always ask if the same company will handle the entire move.
Can You Provide a Written Contract?
- Does the contract include all costs and services?
- Are there clear terms on liability and insurance?
- What is the process for disputes or claims?
A written contract protects you from unexpected issues. Avoid companies that operate on verbal agreements.
What Measures Do You Take for Fragile or Valuable Items?
- Do you offer custom packing for delicate items?
- How do you handle high-value items like jewellery or artwork?
- Do you provide additional insurance for valuable goods?
A reliable removals company should have specialised handling procedures. If you own rare or expensive items, discuss protection options in detail.
What Happens If Something Goes Wrong?
- How do I file a complaint or claim?
- What is the typical resolution time?
- Do you have a dedicated customer service team?
Even the best removals companies can face issues. A professional firm will have clear procedures for addressing problems efficiently.
Final Thoughts
Choosing the right removals company requires careful research. Ask the right questions to avoid stress, hidden costs, and poor service. A trustworthy company will be transparent, experienced, and well-equipped to handle your move smoothly. Don’t rush the decision—your belongings and peace of mind are worth it.
